Shield LTC LLC ("Shield LTC," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Denial Shield platform and related services (collectively, the "Services"). Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.
1. Information We Collect
Information You Provide
- Account Information: Name, email address, job title, facility name, and password when you register for an account.
- Contact Information: Information you submit through our contact forms or when requesting a demo.
- Payment Information: Billing details processed securely through our payment processor. We do not store full payment card numbers.
- Clinical and Operational Data: Information you upload or input into the platform related to denial management, patient records, and appeals (collectively, "Customer Data").
Information Collected Automatically
- Usage Data: Pages visited, features used, time spent, and actions taken within the Services.
- Device and Log Data: IP address, browser type, operating system, referring URLs, and access timestamps.
- Cookies and Tracking Technologies: We use cookies and similar technologies to operate and improve our Services. See Section 7 for details.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Services
- Process transactions and send related information
- Respond to inquiries and provide customer support
- Send administrative communications, including updates and security alerts
- Send marketing communications (you may opt out at any time)
- Monitor and analyze usage patterns to improve the Services
- Detect, prevent, and address technical issues and fraudulent activity
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist in operating our Services (e.g., cloud hosting, payment processing, email delivery, analytics). These parties are contractually obligated to protect your data.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
- Legal Requirements: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Shield LTC, our users, or others.
- With Your Consent: In any other circumstances with your prior consent.
4. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS) and at rest, access controls, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer Data is retained in accordance with your service agreement. Upon termination, we will delete or anonymize your data within 90 days unless a longer retention period is required by law.
6. HIPAA Considerations
Shield LTC operates as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA) for customers who are Covered Entities. We enter into Business Associate Agreements (BAAs) with applicable customers and handle Protected Health Information (PHI) in accordance with HIPAA requirements. If you believe your PHI has been improperly disclosed, please contact us immediately at support@shieldltc.com.
7. Cookies and Tracking Technologies
We use the following types of cookies:
- Essential Cookies: Required for the Services to function. These cannot be disabled.
- Analytics Cookies: Help us understand how users interact with our Services so we can improve them.
- Preference Cookies: Remember your settings and preferences.
You can control cookies through your browser settings or our cookie consent banner. Disabling certain cookies may affect the functionality of the Services.
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Data portability (receive your data in a structured, machine-readable format)
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at support@shieldltc.com. We will respond within 30 days.
9. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Services after changes become effective constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: