Terms of Service

By creating an account, clicking "I Agree," or otherwise accessing or using the Services, you represent that you are at least 18 years old, have the authority to enter into these Terms on behalf of yourself or your organization, and agree to be bound by these Terms and our Privacy Policy.

Shield LTC provides a SaaS-based denial management and revenue defense platform designed for skilled nursing facilities (SNFs) and long-term care providers. The Services include AI-assisted denial management, appeal packet generation, analytics, and related tools as described in your applicable order form or service agreement.

• You must provide accurate, complete, and current information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You must notify us immediately at support@shieldltc.com of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

• Fees: Access to the Services requires a paid subscription as set forth in your order form or pricing agreement.
• Billing: Fees are billed in advance on a monthly or annual basis as selected. All fees are non-refundable except as expressly stated herein.
• Taxes: You are responsible for all applicable taxes associated with your subscription.
• Price Changes: We may change subscription fees upon 30 days' written notice. Continued use after the effective date constitutes acceptance of the new fees.
• Late Payments: Overdue amounts may accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable regulations, including HIPAA
• Reverse engineer, decompile, or attempt to extract the source code of the Services
• Resell, sublicense, or otherwise transfer access to the Services to third parties without our written consent
• Upload or transmit malicious code, viruses, or any content that interferes with the Services
• Attempt to gain unauthorized access to any part of the Services or related systems
• Use the Services to compete with Shield LTC or to build a competing product
• Scrape, crawl, or use automated means to access the Services beyond normal use

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

To the extent the Services involve the processing of Protected Health Information (PHI) as defined under HIPAA, Shield LTC will execute a Business Associate Agreement (BAA) with you. You are responsible for ensuring your use of the Services complies with all applicable healthcare regulations, including HIPAA.

Shield LTC warrants that the Services will perform materially as described in the applicable documentation. EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ALL DEFECTS WILL BE CORRECTED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHIELD LTC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SHIELD LTC'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless Shield LTC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your Customer Data.

• Term: These Terms remain in effect for the duration of your subscription.
• Termination by You: You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period.
• Termination by Us: We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees, or if required by law.
• Effect of Termination: Upon termination, your right to access the Services ceases. We will provide a 30-day window to export your Customer Data before deletion.

These Terms are governed by the laws of the State of Mississippi, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules. You waive any right to participate in a class action lawsuit or class-wide arbitration.

We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice of material changes via email or in-app notification. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

• Entire Agreement: These Terms, together with any applicable order forms and our Privacy Policy, constitute the entire agreement between you and Shield LTC.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger or acquisition.
• Force Majeure: Neither party is liable for delays caused by circumstances beyond their reasonable control.

For questions about these Terms, please contact: